[Web Creator] [LMSOFT]
Tel:  03 9306 4552      
Fax:  03 9306 4375      
Private Security Business Licence 797-861-70S| ABN 98 1306 442 63. | AusCorp Enterprises Pty Ltd trading as "Crownland Security"  | 
PO Box 2038, Oak Park , Victoria 3046 |  Last Updated March 2012 | 
Privacy Policy | Disclaimer  | © Copyright 2008 . All rights reserved


The content of the CrownLand Security web site is provided for information purposes only. CrownLand Security is not liable to you or anyone else if errors occur in the information on this web site or if that information is not up to date. The information on the CrownLand Security website is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content.



This Privacy Policy is the CrownLand Security official privacy policy and it applies to all Personal Information collected by CrownLand Security. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.

CrownLand Security  is committed to protecting and safeguarding your privacy when you deal with us and to comply with Commonwealth legislation governing privacy of personal information by businesses. We understand and appreciate that you are concerned about your privacy and about the confidentiality and security of information.

From 21 December 2001, amendments to the Commonwealth Privacy Act affect the way in which we may deal with information you provide about yourself to us. In particular the 10 National Privacy Principles set out a code of behaviour for relevant businesses in the way they must deal with such information

Collection of Information

Some information provided to us by clients, customers, contractors and other third parties might be considered private or personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities.

CrownLand Security collects information in a number of ways from individual persons in different situations. In particular, personal information is collected from people in the following situations by CrownLand Security:

Customers who enter into sales arrangements with CrownLand Security and have contact with CrownLand Security employees or representatives may provide some personal information during the normal course of business.

Contractors who come onto the CrownLand Security site are required to provide some personal information and contact details in case of emergency.

Prospective employees of CrownLand Security provide personal information for the purposes of obtaining employment within CrownLand Security.

If you contact CrownLand Security, we may keep a record of that correspondence.

When you place an order to purchase services from CrownLand Security  we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details).

Financial information collected by us is used to bill you for products and services. Any credit card numbers that are collected are collected for the purpose of transaction approval and funds transfer. The financial information we collect from you is strictly confidential.

At or before the time the personal information is collected by us we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access the information held about you, the purpose of the collection, the type(s) of organisations (if any) to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.


In addition we are permitted to use or disclose personal information held about you:

Where you have consented to the use or disclosure;

Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;

Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;

Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);

Where we reasonably believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.


Our Web Site may contain links to other Web Sites and those third party Web Sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of Web Sites that are linked to our Web Site. CrownLand Security encourages users to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information.


CrownLand Security  places a great importance on the security of all information associated with our customers, clients and contractors. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Personal information is de-identified or destroyed securely when no longer required by us.

CrownLand Security retains the information you provide to us including your contact and credit card details (if supplied) to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.

Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect users' personal information, CrownLand Security cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once  CrownLand Security  receives your transmission, it makes every effort to ensure its security on its systems.

You should keep in mind that whenever you voluntarily disclose personal information online - for example, through email - that information may in some circumstances be collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for keeping your passwords and / or account information secret. You should be careful and responsible whenever you are online.


CrownLand Security is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and web-site users. So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information through our Privacy Officer Fiona Ngan email: fiona.ngan@crownlandsecurity.com.au 

Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

If we refuse to provide you with access or correct the personal information held about you by us then we will provide reasons for such refusal.


If you have a complaint about our Privacy Policy or the collection, use or safe disposal destruction of your personal information, your complaint should be directed in the first instance to us at:

Ms Fiona Ngan
Privacy Officer
CrownLand Security
Email: fiona.ngan@crownlandsecurity.com.au
PO Box 2038, Oak Park, 3046 Vicotria

We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.


Pursuant to the National Privacy Principles we may transfer personal information we have collected about you to someone other than you in a foreign country only if:

We reasonably believe that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles;


You consent to the transfer; or

The transfer is necessary for the performance of a contract between the you and us, or for the implementation of pre-contractual measures taken in response to your request; or

The transfer is necessary for the conclusion or performance of a contract concluded in the interest of you between us and a third party; or

  • the transfer is for the benefit of you;
  • it is impracticable to obtain the consent of you to that transfer; and
  • if it were practicable to obtain such consent, you would be likely to give it; or

We have taken reasonable steps to ensure that the information that we have transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles.


If CrownLand Security decides to change its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.


If you require further information regarding our Privacy Policy, please contact the CrownLand Security privacy officer listed above.

Should you wish to read more information on privacy legislation or the National Privacy Principles we recommend that you visit the Federal Privacy Commissioner's website at www.privacy.gov.au

Equal Opportunity Policy

At CrownLand Security we are committed to providing fair and equitable treatment in the workplace for all employees and contractors. This policy covers all workplace participants, including but not limited to contractors, work experience students and suppliers and agents, both within and outside work hours, and both on and off site.

We are committed to the elimination of discrimination in general and to ensuring that no individual is subject to bias, harassment or discrimination on the grounds of issues such as gender, age, marital status, national or ethnic origin, religious or political belief or activity, disability or impairment, physical features, parental status, family or carer responsibilities, sexual preference, pregnancy or potential pregnancy and breastfeeding.

We aim to reflect and demonstrate this commitment in our behaviour towards each other and towards our customers, contractors and suppliers. All employees are required to comply with relevant federal and state legislation that establish grounds on which discrimination is illegal, including the Acts relating to Equal Employment Opportunity; Disability Discrimination; Sex Discrimination; Racial Discrimination and Workplace Relations.

The use of company property or systems including e-mail or Internet for any forms of discrimination or harassment will not be tolerated.

We are committed to the principles of Equal Opportunity in employment and will ensure that:

  • all employees and customers are provided with an environment in which they are able to work and conduct business free from bias, intimidation, harassment or discrimination;
  • managers and team leaders are responsible for promoting and ensuring an harassment free environment and a workplace which is characterised by mutual respect and support; and
  • recruitment, promotion or advancement, performance assessment, and training and staff development opportunities are assessed solely on the basis of merit and addressed in a fair, equal and consistent manner.

Trained Equal Opportunity (EO) Contacts independent of the management structure shall be maintained to provide personal support and assistance to individual employees. The EO contacts will also contribute to the implementation of equal opportunity principles within the business and in all dealings with our customers. Acts of discrimination or harassment are to be reported to a contact officer, a manager, a supervisor or the General Manager.